I ship orders every Monday. If there is a production delay, I will contact you to ask if you’d like to proceed. You will receive an e-mail with tracking information when your order has shipped. Orders placed when temperatures in your area exceed 90 degrees are at your own risk due to the possibility of the candles melting.
You have seven business days from the date of delivery to return a candle. In all cases, a 25% restocking fee and the cost of shipping is withheld. Return shipping is up to you to buy. You must contact Mountain Zen Candles to request a refund and specify a reason. Candles must be in proper padding and packaging to avoid damage in transit. If candles incur damage in the return to due to inadequate packaging, the refund will be withheld. Eligible refunds are issued within 7 days of receipt of the return.